With ERIKS, exceptional service isn’t something you have to search for. It’s there when you need it, wherever you are. From our high-level Technology Centres, to our Regional Hubs in your area, and our Integrated Service Centres on your site, ERIKS exceptional service is at your service.

Engineering

ERIKS’ time-served specialists work with dedicated equipment in our workshop, to repair and restore your critical mechanical and electrical LV and HV assets to peak performance. Segregated clean repair areas are available for hygienic components and systems, with their own dedicated, hygiene-aware workforce. Testing and certification is available if required, and all work is fully documented and guaranteed.

Product Customisation Cells

Get your customised assembly built and tested in less time than most companies take to acknowledge your order. Offering a comprehensive range of capabilities, from gasket cutting and hose assembly to complete drives (motors, inverters gearboxes and couplings) and pump solutions.

Parts Warehouse

Our Regional Hubs’ warehouse stock is specifically tailored to the needs of the local industries. So you can be sure of ready availability of factory-fresh key parts and consumables. All stock is fully traceable, and supported by continuity of supply from leading brands.

Site Services

Providing exceptional service right where you need it, the ERIKS Site Services Team offers whole-life support, from installation to commissioning and maintenance. Extensive training and expertise are combined with the latest tools and technologies, to support or extend your own maintenance team.

Maintenance Engineering

Keep your key assets performing as they should, with expert maintenance in our workshop or on your site. Plus remote monitoring for peace of mind.

Technical Support

Our know-how knows no limits: from simple parts selection to full turnkey product specification, installation and commissioning – across ERIKS’ nine core product areas. Approaching every problem from a Total Cost of Ownership perspective, our technical specialists provide solution-neutral information to inform more effective decision-making.

Customer Service

All service is customer service at ERIKS. But our Customer Service Team is particularly dedicated to keeping you informed and keeping you working. From price and availability checks to requesting site visits, and from supply chain logistics to stock management, the team is available 24/7, in the office and on the road, to help optimise your productivity and maximise your efficiency.

Demonstration and Training

Discover the most innovative products, latest techniques and acknowledged Best Practice in maintenance and supply chain services, live from the experts. Fully equipped with cutting-edge training aids for hands-on, interactive learning.

Hygienic repair

For off-site maintenance, repairs and upgrades of food and pharmaceutical equipment, we operate a dedicated hygienic support area. Quarantined from the rest of the Regional Hub, this area maintains the highest hygiene standards, and all engineers working within it are fully trained in food and pharmaceutical industry operating practices.

Long lead-time / obsolete item manufacturing

To help customers avoid extended equipment downtime, our Regional Hubs provide a specialist manufacturing service. Components with a long lead-time for ordering, or which are obsolete and unobtainable, can be quickly manufactured to the original specification, enabling fast replacement.

Mechanical / hydraulic / electrical test and proving

Testing and proving is an essential element of many types of repair. Our dedicated test and proving area is fully certified for most types of testing, so you will receive back your equipment ready for installation and immediate commissioning.

Hydraulic and Industrial Hose assembly and testing

Custom-manufacturing and testing single hydraulic parts to plant-wide systems. Pre-manufactured assemblies can be created to your exact specification in a choice of hose materials, then tested and supplied with full documentation and full traceability. All hose is ISO9001 certified and carries a 12-month warranty.

Electronic system design and build

We can design and build complete electronics systems for your particular applications, to your individual specifications – including drives, PLCs and software, CNC systems, robotics, servo systems and motors, industrial PCs and HMIs, monitors, power supplies and safety systems. Our 24-month in-service warranty is supplemented by a 12-month shelf-life guarantee.

Hydraulic engineering

Our bespoke port-to-port hydraulic solutions can be engineered from the seals in the ports to the hose assemblies and tube combinations, to suit applications of all sizes. We also conduct pressure testing, provide full certification and traceability, and offer a 2-year warranty across all our products.

Pump system build and test

Our Customisation Cell offers a build and test service for your complete pump system – from abstraction, through your production process, to final discharge. The customised engineered solution will also include all ancillary equipment required. Testing is available for single pumps or complete systems, and all pump systems are supplied with extended warranties.

Gasket manufacture and cutting

Our Customisation Cells use innovative waterjet technology and CNC Knife cutting to produce custom-made gaskets to your precise specifications. We can cut materials from wafer-thin to 150mm thick – with extreme accuracy and reliability – to meet all relevant British, European and American standards.

Assembling valves with actuation and control systems

We supply valves fully-assembled with actuation and control systems, to your bespoke specification. They’re also tested in-house, and supplied with full certification. A range of actuator options and actuator ancillaries is available, from body materials to Fail Open or Closed, and from solenoids to switchboxes and speed controllers.